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Privacy Policy

Last updated · May 24, 2026

This Privacy Policy explains how Asraful Sarker ("we", "us", "our"), trading as Klavora, collects, uses, and shares your personal data when you use the Service at klavora.app. We act as the data controller for personal data processed in connection with the Service.

1. Data we collect

  • Account data — name, email address, login credentials.
  • Content you provide — the ideas, prompts, and information you submit to generate blueprints, plus any messages you send to support.
  • Transaction data — order history and plan information. Payment card details are collected and processed directly by our reseller, Paddle; we do not receive or store full card numbers.
  • Usage & device data — IP address, browser type, device identifiers, pages viewed, and feature usage, collected automatically via logs and cookies.
  • Communications — emails or support tickets you send us.

2. How we use your data

  • Provide the Service — create your account, generate blueprints, deliver purchases.
  • Customer support — answer your questions and resolve issues.
  • Security & fraud prevention — detect abuse, secure accounts, enforce our Terms.
  • Product improvement — understand how the Service is used and improve it.
  • Legal compliance — comply with tax, accounting, and other legal obligations.
  • Marketing — send product updates if you opted in; you can unsubscribe at any time.

Legal bases (UK / EEA users)

We rely on the following legal bases under the UK GDPR / EU GDPR: (a) performance of a contract with you (to provide the Service and process payments), (b) our legitimate interests (security, product improvement, communicating with customers), (c) your consent (marketing emails, non-essential cookies), and (d) legal obligations (tax and accounting records).

3. Who we share data with

  • Paddle — our Merchant of Record, which processes payments, manages subscriptions, calculates tax, and issues invoices. See Paddle's privacy notice.
  • Infrastructure & service providers — hosting, database, email delivery, customer support tooling, analytics, and AI model providers we use to generate blueprints.
  • Professional advisers — accountants and legal advisers, where necessary.
  • Authorities — where required by law or to protect our rights.

We do not sell your personal data.

4. International transfers

Some of our service providers are located outside the UK / EEA. Where we transfer personal data internationally, we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

5. Data retention

We keep personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations (e.g. tax records), resolve disputes, and enforce our agreements. When no longer needed, data is deleted or anonymised.

6. Your rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Restrict or object to certain processing.
  • Request data portability.
  • Withdraw consent at any time, where processing is based on consent.
  • Lodge a complaint with your local data protection authority.

We will respond to requests within one month. To exercise any of these rights, email privacy@klavora.app.

7. Security

We use appropriate technical and organisational measures — including encryption in transit, access controls, and secure infrastructure — to protect your personal data. No system is perfectly secure, but we work to mitigate risk and respond promptly to incidents.

8. Cookies

We use essential cookies to operate the Service (e.g. authentication) and may use limited analytics cookies to understand usage. You can control non-essential cookies through your browser settings.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above and, where the change is material, notify you through the Service.

10. Contact

Questions or requests about this Privacy Policy? Email privacy@klavora.app.